Why Most Clinics Waste Their Digital Tools

This week’s Coach’s Corner dives into the rise of telehealth and digital tools in healthcare clinics, with a focus on practical ways to elevate patient experience, streamline care, and drive revenue. Jennifer Gligoric and Tracey Sundkvist share $10,000 worth of actionable advice in just 10 minutes, covering everything from AI chatbots to telehealth platforms and patient engagement strategies.

 

Key Takeaways

1. AI & Automation: Add-On, Not Replacement

• “AI does not replace that personal touch... it’s supposed to improve the quality of what you’re delivering, not to replace it.” —Tracey Sundkvist
• Always ensure patients have the option to connect with a real person, not just a bot.

2. Test Before You Invest

• “Don’t get sold until you can try it out and you decide that you like it.” —Jennifer Gligoric
• Personally test digital tools (or have your team or even your kids try to ‘break’ them) before rolling them out to patients.

3. Telehealth: Underutilized Potential

• Telehealth shouldn’t replace physical appointments but can be powerful for prescreening, intake, payments, and ongoing check-ins.
• “You can get a lot done on telehealth... prescreening, signing people up, taking payments, all before they come into the office.” —Jennifer Gligoric

4. Tools We Recommend: BodySite & Jane

• Platforms like BodySite and Jane have telehealth and patient engagement tools built in.
• “We love Jane. Telehealth is built right into that. And another one is BodySite... you can get an entire free trial for them, and a discount if you use our code.” —Jennifer Gligoric

5. Building Out Patient Experience

• BodySite enables clinics to deliver daily personalized messages, care plan reminders, educational videos, and tracking for things like blood pressure or pain levels.
• “It can really be a one-stop shop that sits between you and the patient.” —Tracey Sundkvist

6. Concierge-Level Care & Retention

• Consistent, uplifting daily communication keeps patients engaged and committed to their care plans, improving retention.
• “They have a tendency to go along with that journey with you and feel more supported... it gives a more concierge level of care.” —Jennifer Gligoric

7. Automating Reviews & Referrals

• Integrate tools for easy 5-star reviews and patient testimonials, plus referral links for organic growth.
• “If you make it really, really simple for that person to refer... it’s an incredible tool for organic growth.” —Tracey Sundkvist

8. Focus on Programs & Higher-Ticket Offers

• Digital transformation tools work best for clinics running structured, outcome-driven programs where ongoing engagement is key.

 

Featured Resource

BodySite

All-in-one patient engagement platform with telehealth, daily reminders, tracking, and more.

Special Offer: Free trial and discount with code: 5B150D

https://bodysite.com/ 

 

Action Steps

1. Audit your current digital tools: Are they improving patient experience or just adding complexity?
2. Test telehealth and patient engagement platforms: Try BodySite or Jane, and see how they fit your workflow.
3. Build out daily touchpoints: Create automated messages, educational content, and tracking for your patients.
4. Make reviews and referrals easy: Use built-in app features to drive more testimonials and organic growth.
5. Commit to ongoing digital transformation: Use tech to support—not replace—the personal care your clinic is known for.

 

Quotes to Share

• “AI is here to stay... it’s just about finding ways to use it that take away some of the busy work so you can stay focused on the important things.” —Tracey Sundkvist
• “Digital transformation in remote health is the wave of the future—when blended with in-person care, it only makes your clinic more powerful.” —Jennifer Gligoric

 

Connect & Take Action

• Try BodySite with our code: 5B150D for a free trial and discount.
• Like, follow, and share this episode.
• Leave us a 5-star review—it helps us reach more clinic owners like you!
• For questions or support, contact us at podcast@superclinicproject.com 

 

Ready to up-level your practice and make $10,000 in 10 minutes? Take action on digital transformation today!